Need More Help?
Can’t find the answer you’re looking for?
We’re happy to help with questions about your order, pet photo, artwork, production, or delivery.
For questions about an existing order, please include your order number.
Ordering & Artwork
How does the ordering process work?
How long does it take to create my artwork?
Is every PetAureli artwork handmade?
Can I make special requests for my artwork?
Photo & Personalization
What kind of pet photo should I upload?
Can I upload a photo taken on my phone?
What happens if my photo is not suitable?
Will my pet still look like my original photo?
Production & Delivery
How long will my order take?
Do you offer international shipping?
How long does shipping take?
Will I receive tracking information?
Returns & Support
Can I cancel or change my order?
Can personalized artwork be returned?
What should I do if my order arrives damaged?
How can I contact PetAureli?
